Privacy Policy

This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our website or place an order. By using our site, you agree to this policy.

1. Information we collect

Information you give us

• Name, email address, phone number, and shipping/billing address.
• Order and transaction details.
• Any messages or information you send us through forms, email or chat.

Payment details (card/UPI/net-banking) are entered directly on the secure systems of our payment partner (for example, Razorpay). We do not collect or store your full card or banking credentials.

Information collected automatically

• Device, browser, approximate location and IP address.
• Pages viewed and how you interact with the site, via cookies and similar technologies.
• Analytics and advertising data through Google Analytics 4, Meta (Facebook) Pixel and Google Ads.

2. How we use your information

• To process, fulfil and deliver your orders, and provide customer support.
• To manage your account, pre-orders and subscriptions.
• To send order updates and, where you have consented, marketing communications.
• To improve our products, website and service.
• To detect and prevent fraud, and to meet legal, tax and regulatory obligations.

3. Cookies & tracking

We use essential cookies (to run the site and cart), analytics cookies (to understand usage) and advertising cookies (to measure and personalise marketing). You can control or block cookies through your browser settings. You can opt out of Google Analytics using the Google Analytics opt-out add-on, and manage ad personalisation in your Google and Meta account settings.

4. How we share your information

We share personal data only as needed with: courier and logistics partners (to deliver orders); payment gateways (to process payments); analytics and marketing providers; IT and hosting vendors; and authorities where required by law. We do not sell your personal data.

5. Data security & retention

We apply reasonable technical and organisational safeguards to protect your information. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security. We retain personal data only as long as needed to fulfil orders and meet legal, accounting and tax requirements.

6. Your rights

Subject to applicable law, you may request access to, correction, updating or deletion of your personal data, and may withdraw consent to marketing at any time. To exercise these rights, email care@mevabite.com. We handle personal data in line with the Information Technology Act, 2000 (and the SPDI Rules, 2011) and the Digital Personal Data Protection Act, 2023, as applicable.

7. Children

Our site and products are intended for users aged 18 and over. We do not knowingly collect personal data from children. If you believe a minor has provided us data, contact us and we will delete it.

8. Third-party links

Our site may link to third-party websites. We are not responsible for their content or privacy practices; please review their policies.

9. Changes to this policy

We may update this policy from time to time. The latest version, with its date, will always be available here.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:

• Name: Poorva
• Email: info@mevabite.com
• Phone: +91-9599793637

We aim to acknowledge complaints within 48 hours and resolve them within 30 days.