We want you to love what you receive. Because our products are food, returns are necessarily limited for hygiene and safety — this policy explains what is and isn't possible, and how pre-orders work.
For hygiene and safety reasons, edible products generally cannot be returned once delivered, except where they arrive damaged, defective, expired, or incorrect. Please do not consume a product you intend to report.
Report within 48 hours of delivery with your order ID and clear photos (an unboxing video helps us resolve faster).
Email care@mevabite.com with your order ID and evidence. We'll respond within 48 hours.
After verification, we'll offer a replacement, store credit or refund. Approved refunds are issued to your original payment method via our payment gateway within 5–7 business days of approval; your bank may take a few additional days to reflect it.
You may cancel an order any time before it is dispatched by emailing us — we'll refund in full. Once dispatched, an order can't be cancelled, but you may follow the steps above if an issue qualifies.
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable law.
Need help? Email care@mevabite.com or visit our Contact page.